Shipping Policy
Last updated: 3 August 2026
Where We Ship
We currently ship to the United Kingdom and Australia. We're a small team focused on doing these two markets well — more destinations may follow.
Processing Time
Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). You'll receive a confirmation email when your order is placed and a tracking email as soon as it ships.
Shipping Rates
| Destination | Standard shipping |
|---|---|
| United Kingdom | €19.99 |
| Australia | €19.99 |
Delivery Estimates
Most orders arrive within 10–12 days of purchase. Estimated delivery dates are shown on the product page and at checkout; they are estimates, not guarantees, and occasional carrier delays can occur.
Order Tracking
As soon as your futon ships, we'll email you a tracking number so you can follow it to your door.
Customs & Import Charges
Depending on your local regulations, customs fees, import duties or local taxes may apply on arrival. These charges are set by your local authorities and are the customer's responsibility.
Wrong Address or Changes
Need to change your delivery address? Email support@zen.rest or use our contact page as quickly as possible — we can update it as long as the order hasn't shipped.
Lost or Damaged in Transit
If your order arrives damaged or doesn't arrive at all, email support@zen.rest and we'll resolve it with the carrier — you won't be left chasing packages alone. See our Refund Policy for damaged-item remedies.