Shipping & Returns
Shipping
- Free standard shipping on all futons across Australia and the United Kingdom.
- Orders are fulfilled via Amazon and typically dispatched within 1 business day.
- Estimated delivery: 3–5 business days after dispatch, depending on your region.
- You’ll receive a tracking link by email as soon as your order ships.
30-Day Returns
If your futon isn’t right for you, you can return it within 30 days of delivery. Sleep on it, fold it, live with it — and if it doesn’t win you over, we’ll take it back.
How returns work
- Start a return within 30 days of delivery via our contact page — include your order number.
- We’ll reply with return instructions within 1–2 business days.
- Refunds are issued to your original payment method once the return has been received and checked.
Exchanges
Want to swap the 7-Layer for the 9-Layer (or the other way around)? Contact us and we’ll arrange the exchange as part of the return process.
Damaged or defective items
If your futon arrives damaged or develops a manufacturing defect, contact support@zen.rest with a photo and your order number — we’ll make it right.
Anything unclear? Get in touch — we usually reply within one business day.