Refund policy

Last updated: 15 August 2026

30-Day Returns

We want you to sleep on your decision — literally. If your Zen.Rest futon isn't right for you, you can return it within 30 days of delivery.

To be eligible for a return, the item must be unused and in its original condition: cover intact and clean, with the storage bag, compression straps and any accessories included. Please keep the original packaging where possible.

How to Start a Return

Email support@zen.rest with your order number and the reason for the return. We'll confirm the return address in your country and send you step-by-step instructions. Please don't ship anything back before receiving our confirmation.

Return Shipping

If the item arrived damaged, defective, or we sent the wrong product, return shipping is on us and you can choose a replacement or a full refund. For change-of-mind returns, return shipping costs are the customer's responsibility unless we provide a prepaid label free of charge.

Refunds

Once we receive and inspect your return (or you provide proof of return shipment), we'll confirm your refund and issue it to your original payment method within 14 days. Your bank or card provider may need a few extra days to post it.

If you are in the UK and cancel within the statutory 14-day cooling-off period (distance selling), we refund the full order amount. Returns after 14 days and up to 30 days are refunded for the product amount under this policy.

Damaged or Defective Items

Please inspect your order on arrival. If anything is damaged, defective or incorrect, contact support@zen.rest as soon as possible with photos — we'll make it right with a replacement or a full refund.

Exchanges

The fastest way to change size or model is to return your item and place a new order. Unsure which size fits your space? See our Size Guide or email info@zen.rest.

Your Statutory Rights

Nothing in this policy limits your statutory rights as a consumer, including legal warranty rights, the UK 14-day right of withdrawal under the Consumer Contracts Regulations 2013, and the consumer guarantees under the Australian Consumer Law.

Contact

ZENREST LTD · 5 Brayford Square, London E1 0SG, United Kingdom · support@zen.rest