Shipping policy
Last updated: 15 August 2026
Where We Ship
We currently ship to the United Kingdom and Australia. Orders are shipped from Amazon fulfilment centres located in your country, so there are no import duties or customs charges on arrival.
Shipping Cost
Standard shipping is free on every order to the UK and Australia. No minimum order value.
Processing & Delivery Times
- Orders are processed and dispatched within 1 business day (Monday–Friday, excluding public holidays).
- Estimated delivery: 2–5 business days after dispatch, depending on your region. Remote and rural areas may take a little longer.
- Delivery dates are estimates, not guarantees; occasional carrier delays can occur.
Order Tracking
You'll receive an order confirmation email when you place your order and a shipping confirmation with a tracking link as soon as your futon is dispatched.
Wrong Address or Changes
Need to change your delivery address? Email support@zen.rest as quickly as possible — we can update it as long as the order hasn't been dispatched.
Lost or Damaged in Transit
If your order arrives damaged or doesn't arrive at all, email support@zen.rest with your order number (and photos, if damaged) and we'll resolve it with the carrier. See our Refund Policy for damaged-item remedies.
Contact
ZENREST LTD · 5 Brayford Square, London E1 0SG, United Kingdom · support@zen.rest